Best BPO Company In Sri Lanka

Setting the standard for BPO excellence in Sri Lanka. We deliver world-class solutions with a commitment to quality and client satisfaction.

As a BPO services provider, we do the work that makes businesses perform better.

Elevate your business process through agile business practices to provide a seamless customer experience. Build a remote team of best-in-class experts who will energies your core processes.

60% of businesses outsource to BPO services to focus on their core processes.

Be a part of the world that is increasingly outsourcing its processes to drive a border transformational change in the business world. Make outsourcing easy with PNB to recruit, manage, and collaborate with your offshore team.

Customised BPO services to best fit your business model.

There are no one-size-fit-for-all business models and processes. We provide tailor-made BPO services that align with your goals and company vision. By providing viable services that streamline your processes, we help reduce the labor cost by 60% and increase the revenue of your company.

Outsourcing has never been this easy.

Innovate your business processes through high quality and better performance. Improve the quality of your work output by trusting the experts to utilise best practices and the latest technology to deliver excellent results.

From strategy to delivery, we help our clients succeed by transforming business challenges to exceptional customer experiences.

We are a BPO services provider that ensures the success of your business endeavor, from planning through delivery. You can count on our BPO professionals to exceed your expectations. Our goal is to collaborate with our clients and carry out their business functions efficiently and cost-effectively, with our team of experts in their respective fields to help businesses focus on their primary processes. Partner with the team of industry experts at PNB Holdings and harness the strength of cutting-edge industry insights to achieve your core competencies and operate 24/7 to grow strategically.

Our Values

Our core values are the guiding principles of the work we do everyday. We are an admired and respected BPO services provider with the utmost commitment to honesty, integrity, and transparency.

Integrity

We demonstrate ethical principles and sound morals in all our interactions to create trust through integrity.

Excellence

We persistently create better ways to improve and innovate ourselves and aspire to outperform at every stage.

Respect

We value everyone and treat people with respect and dignity, regardless of our differences.

Continuous learning and growth

We learn from our experience and shared expertise and continue to strive better to create innovative solutions.

Teamwork

Our ability to trust, support and collaborate with each other are the pillars of our strength that help us grow together.

Client Stories

PNB has made the transition to outsourcing, of some key finances functions, seamless and hassle free. They are very friendly and professional and deliver work of the highest of standard. They have assisted us in improving a number of our processes and have become key team members of our organisation.”

Managing Director / Tour Operator, Sri Lanka & Australia

“We have worked with PNB now for over a year, and their support is now central to our continued growth and development. The whole team in Sri Lanka is extremely efficient and easy to work with, and always amenable to changes and suggestions from our core team in USA & Singapore. We are always impressed with how quickly everybody has taken on new tasks and learnt new skills. I have no reservations recommending PNB as an offshore accounting partner.”

Managing Director / Information Technology (IT) outsourcing services, USA & Singapore

“We have made gains across the board throughout the Finance functions including productivity, accuracy and especially processing times. PNB is not a basic outsourcing provider, they are constantly looking for the value add and new ways where they can help us lift our Finance activities to world’s best practice”

CFO / Fashion Retailer, Australia

Our Group has been working with PNB since 2017 and has found their services to be very professional and efficient. Confidentiality is assured at all times and process improvements are looked at very carefully.

CEO / Property Company, Australia

“The flexibility matters first when it comes to outsource services for a growing company like us. The team of PNB extended the greatest support and friendly relationship towards fulfilling our expectations on time.”

Managing Director / Hospital, Australia

The team at PNB Holdings has become an integral part of our Organisation and continues to give us their fullest support through pro-active and flexible solutions. They strive to continuously enhance the efficiency of the process and the accuracy and reliability of their work has been exceptional. For us, the value created by PNB has been tangible and substantial as their efficiencies have enabled us to concentrate on actively pursuing our business objectives.

Managing Director / Lether Processing Company, Sri Lanka

We first engaged PNB as an outsourcing partner in bank reconciliation and reconciliation of receivables. They have now emerged as one of our most important strategic partners and I am extremely satisfied with the service we continue to receive from them.

CFO / Vehicle spare parts seller, The UK

Our tie-up with PNB Holdings has proved to be a valuable asset, and we are extremely happy with our growing partnership. By outsourcing some of the repetitive work such as insurance processing and preparation of bank reconciliations functions, we have been able to focus more on strategy and marketing while delivering the highest level of service to our clients. The PNB team’s reliability, attention to detail, quick response times and excellent customer service has allowed us to take on extra work without worrying about back office functions and record keeping.

CEO / Finance Company, Sri Lanka

“The cost savings of PNB is very dramatic, although the primary reason we use them is for the quality of the people we get.”

CEO / Audit firm, The UK

"In Sri Lanka, we can double or triple our team for less than half the cost than it would be here in Australia, it was just the smart thing to do!" We outsource Accounts Payable, Accounts Receivable and financial reporting to PNB and their flexibility, ability to scale up and working during Australian time helped us to develop long term partnership with PNB.

CFO / Fashion Whole seller, Australia