Why PNB Holdings Ranks Among the Best BPO Companies in Sri Lanka

As a leading BPO company with over 10 years of experience serving clients globally from our operations center in Sri Lanka, PNB Holdings has established itself as the premier provider of business process outsourcing services in the country. Our award-winning services, dedicated teams, and state-of-the-art facilities make us the top choice for companies looking to outsource to Sri Lanka.

Why Choose PNB Holdings?

Several key differentiators set PNB Holdings apart in the Sri Lankan BPO industry:

  1. Proven Track Record – We have successfully served a diverse global client base over the past decade, delivering consistent results and driving business impact. Our 10 years of experience have given us deep expertise in BPO services from Sri Lanka.
  2. Industry-Leading Services – Our service offerings span the full spectrum of BPO needs, including list core services like Finance & Accounting, IT Support, Data Entry & Graphic design, Admin & Contact Center and Supply chain & Logistics.
  3. Extensive Awards & Recognitions – Year after year, we’re recognized as one of the top BPO companies by industry groups and analysts.
  4. Employee Excellence – Our rigorous recruiting and training programs ensure we hire and develop top talent. Our employee retention rates exceed industry averages.
  5. Technology & Security – We utilize best-in-class tools, technologies, and security practices to ensure our clients’ quality, productivity, and data protection.
  6. Success Stories in Australia, NZ, UK, and Sri Lanka – We have a proven track record of delivering results for clients in Australia, New Zealand, the United Kingdom, and Sri Lanka.

Awards & Recognition

Our commitment to excellence has earned us extensive recognition as one of the best BPO companies in Sri Lanka and globally. In the past 10 years alone, we have won more than 6 industry honors, including:

  • National Export Award Sri Lanka 2023 organized by the National Chamber of Commerce of Sri Lanka
  • National Business Excellence Award 2022 organized by the National Chamber of Commerce of Sri Lanka
  • National Export Award 2022 organized by the National Chamber of Exporters of Sri Lanka

Here’s What Our Clients Say

Don’t just take our word for it – see what our global clients have to say about partnering with Us for Sri Lanka BPO services:

“PNB Holdings has been an invaluable partner, providing world-class customer support services. Their talented agents, advanced technology, and commitment to continuous improvement have helped us significantly raise customer satisfaction and retention.”
– SAPCO Group of Companies, Managing Director, Sushanya 

“We decided to outsource key back-office functions to PNB in Sri Lanka, and it has proven to be one of the best decisions we’ve made. Their expert teams ramped up quickly and have delivered quality, accuracy, and cost efficiency from day one.”
– Licencing Essentials Australia, CFO, Nandana

Why Outsource to Sri Lanka?

Sri Lanka has emerged as a leading destination for BPO services, offering significant advantages:

  • World-Class Talent – Sri Lanka has a highly-educated, English-speaking workforce, with strong technical and domain skills.
  • Cost Savings – Sri Lanka offers 25-40% cost savings compared to other popular outsourcing locations in Asia and Eastern Europe.
  • Robust Infrastructure – Sri Lanka has made major investments in its IT and telecommunications infrastructure, enabling seamless global delivery.
  • Ideal Location – Positioned in the heart of South Asia, Sri Lanka offers a convenient location for serving global markets across time zones.

With its top talent, cost advantages, and business-friendly environment, Sri Lanka is an ideal choice for outsourcing

Get Started with Sri Lanka’s Best Ready to experience the benefits of partnering with the best BPO company in Sri Lanka? Our client engagement teams are ready to learn about your business needs and objectives and design a custom Sri Lanka outsourcing solution to help you achieve your goals.

Contact us today to get started. We look forward to showing you why PNB Holdings is the top choice for BPO services in Sri Lanka!